Having spent so much time in recent years rolling out SAP applications to keep up with the business most SAP customers don’t know how to fully exploit the ton of useful data currently locked away inside those applications.

2020 will see a major refocus on data and turning that into actionable insights. The 20th edition IBM Global C-Suite Study (https://www.ibm.com/thought-leadership/institute-business-value/c-suite-study# ) revealed some interesting insights to confirm this. It showed that customer trust has become the defining issue for leading organisations. The most advanced of those have turned to data to strengthen the trust they have to earn from customers. In the SAP world tools like SAP Solution Manager and others in the SAP ecosystem can liberate data locked away in your ECC back end systems and it’s likely that more and more companies will choose to utilize those tools in 2020.



What do you think, how important is it to you to unlock your data? Next week will be the final article in this series, when I’ll reveal the 4th big SAP Trend I think SAP Customers can expect in 2020. In the meantime, if you are need advice on local SAP skills or career availability in ANZ, then contact one of Saptures’ expert consultants.

Dr Derek Prior spent 19 years as an analyst specializing in SAP at Gartner and AMR Research, advising organizations all around the world on SAP strategy and best practices.